Process & FAQ
Process
From inquiry to same-day quote, tracking number within 24 hours of shipment, to regular orders. Five steps to get started.
Five Steps
From inquiry to regular orders, we guide you in five steps. We clearly show the timeline and what happens at each stage.
STEP 01
Inquiry
Contact us via the website form or email (sales@factrust.co.jp) with your monthly usage, intended use, and preferred grade. Even if you're not ready to fill in details, a "just want to learn more" inquiry is perfectly fine.
Inquiries and quote requests are handled through the same contact point.
STEP 02
Same-Day Response & Quote
We'll ask about grade, quantity, delivery timeline, and destination (domestic/international), then propose a quote the same day.
No high-pressure sales. One-time consultations are welcome.
STEP 03
Order Confirmation & Payment
Once you're satisfied with the quote, we request full upfront payment. Your order is formally confirmed upon payment verification.
Full payment is required upfront before production and shipment. For established partnership accounts, alternative payment arrangements may be discussed.
Please consult us about payment methods for international transactions.
STEP 04
Shipment & Tracking
We prepare COA and origin certificates for your order lot and proceed with shipment. Tracking number sent via email within 24 hours of dispatch.
We use trackable carriers for both domestic and international shipments.
STEP 05
Regular Orders & Annual Contracts
Monthly deliveries, volume discounts, and annual contract frameworks available. We flexibly accommodate changes in usage volume on a case-by-case basis.
New menu development, seasonal limited editions, and project-based consultations also welcome.
Frequently Asked Questions
Here are the most common questions we receive. For anything not covered here, please feel free to contact us.
You can order from as little as 1kg. We accommodate everything from small prototype quantities to stable monthly supply.
Inquiries and quote requests are both free. We'll discuss shipping costs during consultation.
More complex enquiries — such as international shipping or OEM requests — may require additional time.
Yes. Third-party test results for pesticide residue, heavy metals, and microorganisms are issued and included with every shipment lot.
Yes. We regularly ship to Australia, UAE, USA, UK, and across Asia. HS code 0902 export documents are prepared as standard, and we handle direct exports to overseas buyers. Contact us regarding payment methods and shipping arrangements.
We require full upfront payment upon order confirmation. Payment is made via bank transfer. Please consult us about payment arrangements for international or annual contracts.
Tracking number is sent via email within 24 hours of shipment.
Yes. We accept OEM packaging consultations, primarily for Ceremonial grade and lot-specific orders. Please include your intended use and estimated quantity in your inquiry.
Start with an Inquiry
Tell us your preferred grade and monthly usage, and we'll provide a quote within the same day. Whether for prototyping a new menu or considering monthly wholesale, feel free to reach out.
- No high-pressure sales
- Minimum lot from 1kg
- Free quotes
- COA included with every lot
- Same-day response to inquiries